Apologies - for the month of July we are short staffed for GP appointments. Please try to prioritise acute medical issues and leave routine medical care for next month. By August we are hoping to have increased staffing which will ease the pressure on appointment wait times.
Flu vaccines - increased eligibility
Free flu jabs now include from 1 July: Tamariki aged 3-12 inclusive
Anyone with schizophrenia, major depressive disorder, bipolar disorder, schizoaffective disorder or anyone currently accessing secondary or tertiary mental health and addiction services, can now get a free flu jab.
Please call up to make your appointment with the nurse.
A second booster is recommended for those at increased risk of severe illness from COVID-19 – a minimum of 6 months after a first booster. For those who are not considered at risk of severe illness from COVID-19, a two-dose primary course and a booster dose provides very good protection against severe illness from COVID-19.
The following people are recommended to receive a second booster as a priority:
people aged 65 years and over
Māori and Pacific peoples aged 50 years and over
residents of aged care and disability care facilities
severely immunocompromised people who received a three-dose primary course and a fourth dose as a first booster (noting this would be a fifth dose for these people)
people aged 16 years and over who have a medical condition that increases the risk of severe breakthrough COVID-19 illness and
people aged 16 years and over who live with disability with significant or complex health needs or multiple comorbidities.
In addition, a second booster is available for:
all people aged over 50 years
health, aged care and disability workers aged over 30 years.
Please call our clinic to make an appointment with the nurse - we will have limited appointments daily starting from Wednesday 29th June 2022.
We have updated some of our fees - please look on the fees page for more details. Reminder - if you do not show up to your appointment and do not call to cancel before 2 hours of your appointment time - you will be charged the full amount of your appointment fee. We are fully booked at our clinic and this appointment time could have been used for another patient.
Orange Alert Level
All patients require a surgical mask when coming to their appointments - this offers better protection than a fabric mask. All patients with respiratory symptoms or who have not been fully vaccinated will be seen in our portacom or carpark. This is under guidance by the Royal New Zealand College of General Practice (RNZCGP) and Ministry of Health. Please read here for more info.
Ministry of Health texts you the result. In busy lockdown times, we have noticed a delay up to 5 days for results. Normally it is the next day. Remain isolated until you get a negative result, or in accordance to Public Health advice. Please visit the Government's Covid-19 website for more information.
Yes! Our priority is to keep you safe. Even if you have respiratory symptoms, we will still see you. Our staff will be wearing PPE and you will be seen either in our portacom or carpark. When you book your appointment, please tell our receptionist and they will book you accordingly. Remember to wear a mask to your appointment. This is to keep both our staff and patients safe.
If you are coughing, sneezing, or have a runny nose - you are still contagious and spreading germs. Even if it isn't Covid, we still want to protect our staff and other patients from becoming infected from any respiratory infection. If anyone were to be infected and develop respiratory symptoms, it means they would need to stop work, isolate and have a covid swab themselves.
Surgical masks are an important public health measure and offer better protection than fabric masks. It is difficult to maintain social distancing within our clinic, amongst staff and other patients. To protect all, we have decided to continue wearing masks regardless of the current alert levels. This is to maintain good public health measures and protect our vulnerable. If you do not have a mask, you can buy one at reception for $1.
The easiest way to have access to your result is to sign up to our portal, Health 365. This will give you access to all your results online. Generally, no news is good news. We do not generally contact you if your results are normal. If there is anything in your results that needs to be discussed - your doctor may contact you directly or through the nurse to either discuss or to arrange an appointment to go through things. We also have a phone nurse available from 9 - 12 to help discuss results.
The easiest way to order a repeat prescription is online via our portal, Health 365. Alternatively, you can call up to request a repeat prescription. Your enrolled doctor will review your request and either send your prescription to your allocated pharmacy or ask you to come in for a review. They will email you when it is completed. Please make sure we have your email address. Alternatively, the doctor or nurse may call or text you. There is a charge for this service, due to the time and work involved from reception, nurse and doctor. It takes up to 48 hours to complete a request - you can pay an additional surcharge if needing it urgently the same day. Please visit our fees page for more information.
All staff at the clinic have access to all your medical notes which means there will always be continuity of care.
ACC unfortunately does not cover all costs of a General Practitioner visit, unlike in some A+M or Emergency services. Therefore, there is a surcharge for all ACC consults. Please refer to our fees page for more information.
All doctors offer virtual consults. These can be done via phone, or video through doxyme. The doctor will email you a link to doxyme at the time of your consult. If the doctor feels it will be better to see you in person, they will advise you at the time. This may be necessary, for instance listening to your chest, examine inside your ears, seeing a rash in person.
We can administer liquid nitrogen at our clinic. All doctors and nurses are qualified in doing so. If a nurse is to administer liquid nitrogen to a skin lesion, it needs to be reviewed initially by a doctor before it can be administered. Please book with a doctor initially. During alert levels 3 and 4, liquid nitrogen is not always available. Please enquire with reception.
You can pay your invoice either in person or online. If paying online our bank account is ASB bank 12-3100-0201858-00. Account name Titirangi Medical Centre Ltd. Please use your invoice number or NHI as a reference code. Payment is expected at time of contact and any late payment incurs a $5/month late payment fee.
Please call and cancel an appointment if you do not need it. We are often fully booked and appointment times could have been used for another patient. If you miss your appointment and do not call to let us know before 2 hours of your appointment, you will be charged the full amount.
We appreciate all feedback, good and bad. Please talk to your GP or practice manager who will be happy to listen and guide you through this process.